As a wholesaler and business partner, Pedigree Wholesale are always working towards improving the customer experience and making trading with us as easy as possible. This includes offering the best possible customer service before, during and after sale.

We know goods can sometimes arrive damaged, and ordering/picking errors can happen. To help minimise the disruption caused by such events, customers can arrange returns via the website. Doing so is quick and easy. Read the step-by-step guide below.

How to Arrange a Return

  • Log into the Pedigree website and access My Account at the top right of the page
  • Select Create Return/Report Shortage

 

 

  • This will bring you to your order history - select the order against which you wish to make a return/shortage report.
  • Scroll to the bottom of the order summary and click request return/shortage.

 

 

  • Enter the quantity of items required for processing in the Number of Items box.
  • Add any further details in the Additional Details box, eg split bag, best before dates, warranty item - stopped working.
  • Input the return/shortage quantity in the Qty to Return/Shortage Qty box
  • From the dropdown menu, select the reason for return or select shortage for missing items
  • Click submit

 

You will then be directed to a page to confrim your request.

 

You can view the status of your request in the View My Returns section in My Account.

Please note: you can only create a return/shortage report for orders placed by, or authorised by yourself. Please contact customer services if you need to create a return/shortage reports for other buyers within your company.